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Privacy Policy

Last updated: March 25, 2026

1. Overview

At RolAgent, we take your data privacy seriously. This policy explains what data we collect, how we use it, and your rights.

2. Data We Collect

Identity Data: Name, email address, phone number.

Financial Data: Bank account summaries and transaction history (via open banking integration).

ERP Data: Accounts, invoices, inventory information (via ERP integration).

E-Commerce Data: Orders, products, and customer information (via e-commerce integration).

Messaging Data: Content of messages sent and received via messaging channels.

Usage Data: Platform usage statistics, consumption data, session information.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • Providing and improving the AI assistant service
  • Enabling secure access to your integrated systems
  • Credit and billing management
  • Providing customer support
  • Fulfilling legal obligations

4. Data Security

We take the following measures to protect your data:

  • Encryption in transit and at rest (TLS/AES-256)
  • Tenant-based data isolation — each business's data is separated from others
  • API keys and banking credentials are stored encrypted
  • Regular security audits and access controls

5. Data Sharing

We do not share your data with third parties except in the following cases:

  • Integration providers you have authorized
  • AI model providers (for message processing — no personal data is sent, only query text)
  • Authorities when legally required
  • Other third parties with your explicit consent

6. Data Retention

Your data is retained as long as your account is active. Upon account deletion request, your data is permanently deleted within 30 days. Message logs are automatically anonymized after 90 days.

7. Your Rights

  • Request access to your data
  • Request correction of your data
  • Request deletion of your data
  • Object to data processing
  • Request data portability
  • Object to automated decisions
  • Withdraw your consent

To exercise your rights, contact us at [email protected].

8. Cookies

Our platform only uses essential cookies for session management and language preference. No third-party tracking cookies are used.

9. Contact

For privacy-related questions, reach us at [email protected].